We want you to benefit from your treatment and research shows that regular appointments make for better therapy outcomes. Success in therapy largely involves committing to consistently attending appointments and engaging in the work that is discussed in the sessions.
Whether you are attending our courses/workshops, completing our online CBT (SilverCloud) programme, or engaging in one-to-one sessions, you are expected to attend your scheduled appointment, to maximise the effectiveness of your treatment.
We understand that there may be occasions where you are unable to attend a scheduled appointment, due to unforeseen circumstances. It is important that you let us know in advance if you need to cancel a session. If you are no longer able to attend a scheduled appointment, please call (01274 221234) or email (MW-IAPTAdmin@bdct.nhs.uk) Bradford District and Craven Talking Therapies Administration team.
Due to the high demand for our service, and the impact that not attending has on your progress in treatment, regular cancellation/non attended appointments will lead to discharge.
Contact to schedule assessment/first therapy appointments
If we are unable to reach you upon our attempts to contact you (on the telephone number you provided within your referral), to arrange an assessment or first therapy appointment, we will assume that you no longer wish to engage with the service, and you will be discharged.
If you do not attend your scheduled assessment appointment, without contacting us to let us know, we will assume you no longer require the service, and you will be discharged from the service.
First therapy appointments
If you do not attend your first scheduled therapy appointment, without contacting us to let us know, we will assume you no longer require the service, and you will be discharged from the service.
Ongoing therapy appointments
If you do not attend an ongoing therapy appointment without letting us know first, you should contact Bradford District and Craven Talking Therapies Admin team, within 7 days, to arrange another appointment. If we do not hear from you, we will presume you no longer require the service, and you will be discharged.
If you do not attend or cancel three appointments, during a course of treatment, this will result in discharge. If you do not attend, or cancel, two consecutive therapy appointments, this will also result in discharge.
All remote appointments requires a quiet, comfortable, and private space for appointments. It is important to have a space where you can engage in the session without any disruptions. We cannot go ahead with appointments if you are driving, or in an inappropriate space and the appointment will be cancelled.
Appointments cancelled by the service
Your therapist will always endeavour to provide you notice if they are unable to make an appointment. If your therapist is unable to attend your scheduled appointment, due to unforeseen circumstances, and the appointment needs to be cancelled at short notice, an attempt to inform you will be made by the most appropriate method of communication (text, telephone, or email).
Please be aware that our service users do not have the right to verbally or physically abuse, insult or treat Bradford District Care Foundation Trust (BDCFT) staff in an undignified and disrespectful manner. Those who do, will be dealt with in line with BDCFT Discrimination and Harassment of Staff by Service Users, Carers and Relatives and Dignity and Respect policies.