What to expect

We understand that seeking help can be difficult and it can be difficult to know what to expect from the process.  You may find it helpful to learn more about what is involved.

Refer to the service

There are three ways that you can refer to Bradford District and Craven Talking Therapies

  1. Fill in our simple and secure online self-referral form.
  2. Or, prefer to call us? Please contact us on 01274 221 234 (Monday – Friday, 09.00am – 05.00pm) to speak to our Admin team.
  3. Alternatively, speak to your GP or healthcare professional and they can make a referral for you.

Assessment appointment

Once we have received your referral, one of our administrators will contact you to arrange an initial assessment with a clinician.  The assessment appointment will last approximately 45 minutes and will typically take place over the telephone.

The aim of the assessment is to explore the problems and symptoms you are experiencing. The appointment will be based around a list of questions designed to help us to work with you to understand your current main difficulty and goals. The assessment will help us to identify the most appropriate support option for you.  If this is our service, we will then place you on our waiting list for treatment. More information about Talking Therapies is available on our website.

If, after your initial assessment, we think another service is more suitable for you, we will discuss this with you and help you get in touch with them.

Treatment begins

Once you reach the top of our waiting list, one of our administrators will get in touch to arrange your first treatment appointment.  You will then start with your treatment, which will be the therapy deemed most appropriate for you, your current needs, and goals.

All remote treatment requires a quiet, comfortable, and private space for appointments. It’s important to have a space where you can engage in the session without any disruptions.  We cannot go ahead with appointments if you are driving, or in an inappropriate space and the appointment will be cancelled.

We want you to benefit from your treatment and research shows that regular appointments make for better therapy outcomes.  Due to the high demand for our service, and the impact that not attending has on your progress in treatment, regular cancellation/non attended appointments will lead to discharge.  For further information, please see Bradford District and Craven Talking Therapies Cancellation, Non-attendance and Discharge Policy

Xyla Digital Therapies

We are currently working with a trusted NHS Partner, Xyla Digital Therapies, to help reduce our wait times. When you make a referral into Bradford District and Craven Talking Therapies, you may be contacted by Xyla to engage in treatment with them. Xyla offer a fantastic service and the same treatment as Bradford District and Craven Taking Therapies. There are a limited number of evening and weekend appointments available with Xyla, designed to fit around busy schedules.

Managing your personal information

We collect personal and confidential information about you to help us deliver appropriate healthcare and treatment. In order to provide you with high quality care, we must keep records about you, your health and the care that we provide to you.  Please see our Privacy Statement for further details.

Patient feedback

Your feedback is important to us and helps us to understand what we are doing well and also how to improve the service for others.  After assessment and upon completion of treatment, we will send you a SMS message, asking you to complete a patient experience questionnaire (PEQ). This provides us with valuable information about your experience of the service and we encourage you to complete these questionnaires.

Zero tolerance

Please be aware that our service users do not have the right to verbally or physically abuse, insult or treat Bradford District Care Foundation Trust (BDCFT) staff in an undignified and disrespectful manner.  Those who do, will be dealt with in line with BDCFT Discrimination and Harassment of Staff by Service Users, Carers and Relatives and Dignity and Respect policies.